Appointments
Salon Silk recommends that clients take the time to reschedule their next appointment(s) before they
leave the salon in effort to reserve the date and time that best fits your schedule. If appointments aren’t
available during your desired date and time, we will add your name to a cancellation list and in the event
of a cancellation,you will be contacted by phone, email, or text.
leave the salon in effort to reserve the date and time that best fits your schedule. If appointments aren’t
available during your desired date and time, we will add your name to a cancellation list and in the event
of a cancellation,you will be contacted by phone, email, or text.
Confirmations, Late Arrivals, & Cancellations
While it is not always possible to contact a client directly, every effort will be made to confirm your
appointment advance (through call, email or text). A 24-Hour notice to cancel would be greatly
appreciated. A missed appointment means loss of availability for other clients. However, we do
realize circumstances occasionally arise which are completely out of one’s control, and we truly
understand. Any missed appointment may result in a $25 service fee. We understand that
sometimes it is inevitable that you may run late for an appointment. The time that you have
scheduled is yours to use at your discretion. We will give every effort to deliver your services
to you as best can be met by the remainder of your scheduled time.
appointment advance (through call, email or text). A 24-Hour notice to cancel would be greatly
appreciated. A missed appointment means loss of availability for other clients. However, we do
realize circumstances occasionally arise which are completely out of one’s control, and we truly
understand. Any missed appointment may result in a $25 service fee. We understand that
sometimes it is inevitable that you may run late for an appointment. The time that you have
scheduled is yours to use at your discretion. We will give every effort to deliver your services
to you as best can be met by the remainder of your scheduled time.
Services Policy
If you are not entirely satisfied with your color and cutting service, please call and schedule a complimentary redo within three days. The redo policy doesn’t cover a change in the style or color. Full service price applies after three days. All guarantees will be determined by the stylist. We do not offer refunds for any hair services. Salon Silk will not be liable nor redo hair color that has been done outside of our salon. Corrective color usually requires more than one service to achieve desired results. Because of the nature of home-coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.
Salon Etiquette & Children
Salon Silk reserves the right to refuse service to any client for improper conduct, tardiness, no shows, or any other situation we deem inappropriate. Our waiting area is cozy, and will only accommodate a few people. Please limit the number of people who are waiting for you during your appointment. Children are not allowed in the salon at any time unless they are receiving a service cannot be left unattended in the salon. We appreciate your understanding and cooperation.
Products
There are no exchanges, returns or refunds brushes, discounted items & Gift Cards.
Payment Methods
We accept the following: Cash, Personal Checks, Visa, and Master Card, and Discover. There will be a
$25 service Fee for all returned checks.
$25 service Fee for all returned checks.